At Galloping Goop Equine Products, we want every single one of our customers to be satisfied with their purchases. Our returns policy is in place to help you understand our returns process and reassure you that we’ll do everything we can in order to guarantee your customer satisfaction.
Once payment has been made you will recieve a confirmation email, acknowledgeing that we have recieved your order and providing information on how to track the progress of your order.
Orders are generally processed within one working day and our carrier's delivery's range between 1 and 5 days depending on your location and your delivery address.
Should you have any queries on this process please feel free to contact us.
You must contact us first with any quieries about returns, we do not accept goods that have been opened or used in any way, Any good damaged in transit must be photographed for claims evidence and NOT USED, Damaged goods should be returned to us, once received and inspected we will resolve the issue with replacement products, Any return items must be returned within 7 days of receipt, The products need to be in their original packing material when returned.
All returns can be sent to:
Danesfield Farm, Rackenford, Tiverton, Devon, EX16 8DN
Feel free to give us a call if you need any assistance with the returns process. There is also the option to return your goods in person if you make an appointment. Please get in touch if this is what you would like to do.
In some cases we will cover your return shipping rates or refund your original shipping rates. Please get in touch with us for more details on your returns.
Should your return quallify for a refund, you will be refunded for your return through the payment option you selected.
Should you wish to make a return in person, please contact us to make an appointment.